Refund & Returns Policy

To be eligible for a return and refund, your Dirty Goose Shoes must meet the following criteria:

• Timeframe: Items must be returned within 30 days of the delivery date
• Condition: Shoes must be in new, unworn condition with all original packaging
• Tags: All original tags, labels, and shoe boxes must be included
• Authenticity: Items must be purchased directly from Dirty Goose Shoes
• Special Items: Custom or personalized orders cannot be returned unless defective

Please Note: Due to the unique distressed nature of our shoes, normal wear patterns and aging effects are considered part of the authentic design and are not grounds for return.

Starting your return process is simple and straightforward:

1. Contact Our Support Team: Email us at [email protected] with your order number and reason for return
2. Receive Return Authorization: We'll send you a Return Merchandise Authorization (RMA) number and detailed return instructions
3. Package Your Items: Securely pack your shoes in the original box with all tags and accessories
4. Print Return Label: Use the prepaid return label we provide (for defective items) or arrange your own shipping
5. Track Your Return: We'll notify you once we receive and process your return

Once we receive and inspect your returned items, we will process your refund according to the following timeline:

• Inspection: 2-3 business days to verify item condition
• Refund Processing: 3-5 business days to process the refund
• Bank Processing: 2-10 business days for funds to appear in your account (varies by payment method)

Refunds will be issued to the original payment method used for the purchase. If you paid with a credit card, the refund will appear as a credit on your statement. PayPal refunds are typically processed within 24 hours.

Currently, we don't offer direct exchanges. If you need a different size or style:

1. Return your original item following our standard return process
2. Once your return is processed and refunded
3. Place a new order for your preferred size or style

This ensures you get exactly what you want and helps us maintain accurate inventory levels.

The following items cannot be returned for hygienic and quality reasons:

• Shoes that have been worn outdoors or show signs of wear
• Items without original packaging or tags
• Custom or personalized orders (unless defective)
• Items purchased with promotional codes or during final sales
• Gift cards and digital products

If you receive a defective or damaged item, we will make it right immediately:

• Contact us within 7 days of receiving your order
• Provide photos of the defect or damage
• We'll send a replacement or full refund at no cost to you
• Keep the original item until we provide return instructions

We stand behind the quality of our products and will always resolve any manufacturing defects or shipping damage promptly.

For international customers, please note:

• Return shipping costs are the customer's responsibility unless the item is defective
• Items must clear customs and may be subject to duties or taxes
• Processing times may be longer due to international shipping
• Customers are responsible for any customs fees or duties on returned items